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Friday 11 October 2019

#ProductReview :: Vedix - Customized Ayurvedic Hair Care Regimen

Last month an ad for Vedix popped up on my Facebook timeline. How it got there is probably another whole post about privacy & security in this digital age... but it was something that caught my eye and I decided to give it a try. So, this is not a sponsored post but just a product review where I have purchased the product for myself.

First things first... What caught my eye were two product pitches of Vedix in the Facebook Ad. First being the fact that it is an Ayurvedic product. I have recently been converted into a Ayurveda believer after Ayurvedic ministrations cured me of my migraine in a span of eight months where as Allopathy had failed me for almost a decade.  The other part of the pitch was that they 'customize' their products as per individual needs. Doesn't that sound nice? A product personalized to attend to your specific needs rather than a generic anti-hairfall or anti dandruff shampoo? Well, I fell for it and here's my experience of the product.

When you land on Vedix website, they have a questionnaire for you to answer. Once you answer the questionnaire and sign up, they email you the hair profile and the suggested product for it. The same profile is available on your Vedix account as well.

Call me a cynic, but I never believe an advertisement at its face value. So, when I looked up the product, I signed up through the website twice with two different emails, two different names and two different hair profiles. In one I mentioned Oily scalp with patches and in the other I mentioned breakage and hair loss. I wasn't much surprised to see that while they sent me two different hair profiles, they sent me the same product suggestion for both profiles - Vedix Khoob Hair Oil, Shampoo and Serum.

It was quite clear to me from the very beginning that they weren't really customizing the product and that it was just a marketing stint. But at the same time, it didn't bother me as much because if the product really worked, the marketing gimmicks would not bother me.

Once I filled up the form and opted for a six months subscription, the product arrived within 5 days. It was well packed with a nice box and a jute bag. While all looked okay at first glance, the hair oil bottle packaging wasn't up to the mark. This was something that irked me a bit because at 999/- per month they should be doing better. But again I told myself that it doesn't matter as long as the product works. They had sent along two booklets about the product and the regimen to follow. I started my regimen the day the products arrived and have followed it religiously. But before I get to the results, let me tell you a bit about the products.

What's in the Package:

  1. Vedix Khoob Anti Hairfall Oil - 100ml
  2. Vedix Khoob Anti Hairfall Shampoo - 100ml
  3. Vedix Khoon Hair Regrowth Serum - 50ml

Key Points about Vedix Khoob Products:

  1. They have a very light smell.
  2. The Oil actually feels very good and has a calming effect on me.
  3. The shampoo is quite thick which is perfect as very little of the shampoo is required to wash off the oil.
  4. The shampoo bottle's pump is uncomfortably tight and stays same after a month of use.
  5. On application the serum feels very light and non sticky. But it attracts a lot of dirt if you go out the next day without washing your hair first.

To be frank, I wasn't expecting a miracle. The condition of my hair is a result of lack of proper care for the last few years, and expecting that a product can change it within a month is not fair. However, I was expecting a reduce in hairfall in the first month. and maybe regrowth from the second or third month. But I haven't experienced any reduction in my hairfall at all. 

But the deciding factor for me was the fact that I haven't been able to get in touch with the Vedix team at all. Oh! they keep sending emails about what changes I should see in my hair after using the product and even encourage to get in touch in case I am not satisfied with the product so that their doctor can take a look at my case... But the fact of the matter is that the three times I called their customer care number, my call was disconnected right after the recorded message was played. And I haven't heard back from them despite my two emails (one to the support id and one to the id that they send their marketing emails from) and a message on their chat box on the website have gone unanswered. 

I will not be continuing with this product because end of the day, it feels like a generic hairfall control product that did not work for me at all and the lack of response from the 'support team' is very discouraging too. 

1 comment:

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